May 26, 2024
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Magen David Adom Receives Award for Tech, Making Them Fastest Emergency Responders in Israel

MDA uses GIS technology as part of its computer-aided dispatch system, enabling the paramedic service to instantly geolocate the ambulances and first responders nearest the scene of a medical emergency.

(Courtesy of MDA) Magen David Adom (MDA), Israel’s paramedic and Red Cross service, was presented with an award last week for its innovative use of geographic information system (GIS) technology, which MDA uses as the foundation for its world-renowned, computer-assisted ambulance dispatch system.

The award was announced by Jack Dangermond, founder and president of Esri, one of the world’s largest providers of GIS technology, at the company’s annual users conference in San Diego. The company cited MDA among more than 100,000 companies and organizations that use GIS systems.

“The GIS technology touches virtually every aspect of our work,” said Ido Rosenblat, chief information officer for Magen David Adom, “and is a key reason we can reach the scene of a medical emergency faster than any other EMS organization in Israel,” he said.

On average, MDA ambulances or first responders get to medical emergencies first—before other emergency medical services—more than 91% of the time, according to a time analysis the organization conducted earlier this year.

MDA has also used this technology to create dispatch systems for other emergency organizations, including Israel’s Fire and Rescue Service, the Philippines Red Cross, and Hatzalah South Florida in the U.S.

“MDA’s goal is to have the best-trained and best-equipped EMTs and paramedics in the world and provide them with the best technology to reach the scene more quickly and better informed about the emergency,” Rosenblat said. “If you can do that, you’re going to have an impact on patient outcomes and save even more lives.”

Magen David Adom uses Esri technology to provide the GIS data that underpins MDA’s homegrown dispatch system, its consumer emergency app, and the first responder app used by MDA and every Hatzalah organization throughout the country.

The technology is central to Israel’s national medical emergency dispatch system, which is operated by MDA, and is embedded in apps that reside on the smart phones of about 40,000 EMTs and first responders nationwide. As a result, the technology enables MDA to instantly geolocate ambulances in medical emergencies and dispatch the 10 nearest first responders to the scene.

Magen David Adom, the Red Star of David, was founded in 1930 to save lives in Israel. The organization has since grown to more than 30,000 medical professionals and volunteers with a fleet of 1,300 ambulances, 600 Medicycles and two helicopters. Certified EMTs and paramedics answer Magen David Adom’s 101 national dispatch center within four seconds, offering lifesaving advice as they send help. In 2021, Magen David Adom responded to nearly 700,000 emergency calls and delivered 972 babies.

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